Head of Customer Services

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Job posted by MARK WARNER LTD View more jobs from MARK WARNER LTD Find out more about MARK WARNER LTD

Job details

Job Description

HEAD OF CUSTOMER SERVICES

This is a busy and varied role where no one day will be the same! Often working under pressure you will really put your customer service and language skills to use.

The Head of Customer Services is responsible for ensuring that all guests receive the highest levels of customer service at all times. As Head of Customer Services the onus will be on you to ensure that all customer services staff extend the same level of service to all guests at all times.

Duties include all aspects of guest relations; dealing with guest's requests, translation, airport duties, arrivals, overseeing welcome packs and hotel/resort information, health & safety procedures, customer services feedback, complaints. It is also important that you build good relations with locals in resort and help to maintain a professional company image.

Requirements
Previous face to face customer services experience, professional with excellent interpersonal, listening and communication skills. French, German or Italian essential.

ALL APPLICANTS MUST HAVE A BRITISH  PASSPORT, A BRITISH NATIONAL INSURANCE NUMBER AND A BRITISH BANK ACCOUNT

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